Shipping, Returns, & Terms
We offer free shipping on some of our Stock Products. Most of the time we can offer free shipping to all 50 states, some of the time it can only be shipped to the lower 48. Free shipping is basic ground shipping, on our smaller lighter products. We may ship UPS, USPS, FedEx, etc. you will not get to pick the delivery company.
On our free shipping we normally have a processing and handling time of 2-4 business days, we then ship your order consolidated shipping to the final destination carrier 5-7 business days transit time. You can upgrade shipping to cut down on the transit time. With upgraded shipping your order does get pushed to the front so processing time could be shorten.
No guarantee delivery day or time.
Free 2 Day Shipping
We offer Free 2 Day Shipping on some of our commonly sold light weight items. The detail page will state if that product does come with Free 2 Day Shipping. Free 2 Day Shipping is in transit time and only business days count for the 2 day transit time. We may need 1-2 business days to process your order. Normally we get the item out the same day if placed before 10:00AM Mountain Standard Time (MST). The Free 2 Day Shipping is possible for most of the lower 48 States, we may need an additional business day or two for rural areas, Alaska, and Hawaii. Free 2 Day Shipping is only available in the United States. Free 2 Day Shipping CAN'T be shipped to PO Boxes, or APO's.
We offer Bulk Discount Pricing on some items by cutting our shipping cost. If an item comes with Free 2 Day Shipping and you buy in bulk your order may not ship via Free 2 Day Shipping. We may ship bulk orders Ground and it will take longer to get to you. At checkout you can pay for faster shipping.
Our preferred carrier for our Free 2 Day Shipping is FedEx Express 2 Day. It does sometimes get delivered on Saturday in some areas, and we have tracked shipments over the years and found sometimes with FedEx Express 2 Day our customers order today and get it Next Day. This is not always the case. If you're in a rush, upgrade and pay for Next Day Shipping.
Even with Free 2 Day shipping we don't guarantee delivery day or time. We have no control over the weather or issues with the carriers.
PO Box Delivery Address
Not all items we ship can be shipped to a PO Box or an APO. Most of our shipping goes FedEx Express 2 Day Air. If you provide us with a PO Box or APO we may contact you and ask for a different shipping address. Also PO Boxes and APO address may not come with free shipping and we may contact you for a shipping fee. PO Boxes and APO addresses take longer for the item(s) to ship and longer in transit.
Shipping & Handling
We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped outside the lower 48.
When you place an order you can pick from Free Shipping in some cases to an upgraded shipping for example 3-Day, 2nd Day, Next Day etc. We use FedEx and or UPS as our base price rate on our website, but we can and will use whatever carrier is best to get your order to you. There is a handling fee in our shipping charges. Most deliveries are Monday thru Friday on business days. Sometimes deliveries happen on Saturday but that is a very rare case and we never guarantee this.
There is always a processing and handling time to get the order to the carrier for delivery. Normally 3-4 business days after you place an order. This adds to the total delivery time even when selecting 3-Day, 2nd Day, Next Day, etc.
Just because you pick an upgraded shipping doesn't mean you will get it Next Day, 2nd Day, 3-Day, etc. There is a handling time with all orders typically of 3-4 business days after you place an order.
For Example when you upgrade shipping to 2nd Day Air:
You order during normal business hours Monday thru Friday. The next 3-4 business days we process your order.
It may ship three days after you placed the order. This adds three days to your delivery time.
3 Business Days Handling Time plus 2 Business Days Delivery Time = 5 Business Days.*
With this example above, if you picked our free shipping it may of shipped in 4 business days plus took an additional 6 business days with the carrier. For a total of 10 Business Days for you to get the order. It's always better to upgrade shipping to get the order faster.
Handling time is not quoted and we can't guarantee our handling time. Transit is also not guarantee by the carrier. In most cases they will state "This package was delivered by the Guaranteed Service Commitment and is not eligible for a refund." Normally this is because of a Holiday, weather, riots in the streets, they don't deliver on the weekend, etc. We will never refund any shipping charges, even if the carrier does offer a refund.
Please note NONE of our shipping is guaranteed on the weekend, and we don't add weekend delivery to our upgraded shipping 3-Day, 2nd Day, Next Day, etc. UPS and services like them are almost always Monday thru Friday on business days. If you're in a rush we are not the company that can handle your order.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We charge a handing fee in our shipping.
On our free shipping we normally have a processing time of 2-4 business days, we then ship your order consolidated shipping to the final destination carrier 5-7 business day delivery time. You can upgrade shipping to cut down on the delivery time. With upgraded shipping your order does get pushed to the front so processing time could be shorten.
Custom orders take longer 4-7 weeks depends on the time of year. We have multiple warehouses across the lower 48. This allows us to have your order to you within days.
If your order is going to a P.O. Box, please allow an additional 5 business days for transit time. Also, you cannot ship expedited shipping. For example, but not limited to, next day air, 2 day air, 3 day select, etc.
You may return most new, unopened items within 30 days of delivery. Custom orders are not returnable. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All flagpoles, and any poles are not returnable. Attention Flags & Banners custom and non-custom are not returnable for example but not limited to blade flags, wave banners, teardrop flags etc. Pole and pole accessories for Attention Flags & Banners for example but not limited to crossbase, ground spike, any poles are also not returnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you would like to return an item there is a restocking fee of 25% plus you will have to pay for shipping back to us. You may also in most cases have to pay for the shipping to you too. Even free shipping cost us to ship to you, so you will have to pay shipping and handling to you.
If you order two or more of the same item we will not accept returns. For example but not limited to if you order five solar lights and if they don't meet your expectations we will not accept a return. We recommend ordering one, seeing if you like it, then ordering the rest. We will exchange defective items.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
FORTISVEX attempts to be as accurate as possible. However, FORTISVEX does not warrant that product descriptions or other content of any FORTISVEX Service is accurate, complete, reliable, current, or error-free. If a product offered by FORTISVEX itself is not as described, your sole remedy is to return it in unused condition for a refund.
Pricing errors may occur on the FORTISVEX site from time to time, on items sold by FORTISVEX, or items sold by third party merchants on FORTISVEX Marketplace. FORTISVEX attempts to correct all pricing errors as soon as they are discovered, or as soon as FORTISVEX receives notice of an error. FORTISVEX reserves the right to cancel any orders containing pricing errors, shipping concerns, product concerns, etc., with no further obligations to you, or FORTISVEX. Even after your receipt of an order confirmation or shipping notice from FORTISVEX. Any payments you make to FORTISVEX for orders that are cancelled due to pricing errors will be refunded. FORTISVEX doesn't not have to honor any pricing error, your sole remedy is a simply refund of your money.
Bulk Discount Rates
To get a bulk discount all the items must be shipped to the same address. Address must be in the lower 48 States to get a bulk discount.
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